Quicksilver Scientific, Inc
  • Lafayette, CO, USA
  • Full Time

Quicksilver is a pioneer in the natural health industry. Our mission is to deliver on the promise of natural medicine, delivering products that help individuals achieve mind and body health through nature inspired innovation. Our growth is fueled by individuals who share our passion. We currently have an entry-level opening for a dynamic customer-focused professional with instinctive sales abilities and a desire to grow our business.

The Customer Service Representative is responsible for following up on inbound leads, servicing existing customers, on-boarding new customers and handling customer service inquiries/complaints.

Core responsibilities include:

  • Understand customer needs and requirements.
  • Answer customer inquiries via phone, web, and email.
  • Research accounts, identify key players and generate sales interest.
  • Maintain and expand a database of prospects - keep accurate records and document customer service actions/discussions (Infusionsoft).
  • Become an expert on all QS products clearly communicate product features, benefits, pricing.
  • Take ownership of customer issues and follow problems through resolution.
  • Handle, track and resolve all customer complaints incorrect shipments, missing shipments, product issues, etc.
  • As needed/requested by manager - represent sales team at trade shows and conferences with some weekend work/travel required.
  • Through daily interaction with customers, suggest improvements in the sales/customer service process.

Qualifications:

Bachelor's degree in business or related field preferred, or High School Diploma with relevant work experience. Minimum 1-year sales/customer support experience and proficiency in MS Office Suite.

Ideal candidates have the following traits:

  • Excellent written and verbal communications skills.
  • Working knowledge of sales/customer service software, databases, and tools.
  • Strong customer service and communication skills.
  • Numerical abilities, problem-solving and multi-tasking skills.
  • In-depth understanding of the sales process with a Customer Service mindset.
  • Results driven, proactive, with the ability to relate to and work with a wide variety of customers (practitioners, distributors, consumers).
  • Ability and desire to work in a fast-paced, rapidly evolving work and market environment.

Quicksilver offers a competitive benefits package including:

Employer paid Medical, Dental and Vision insurance

401K with company matching

Paid vacation and sick time

Paid company holidays

Fitness Center membership

Generous employee discount program

Quicksilver Scientific, Inc
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